Refund & Cancellation Policy

Last updated: 24 June 2026

This policy explains how to cancel your WeightFree subscription, when you are entitled to a refund, and how we process refund requests. WeightFree is established in the Netherlands and this policy is governed by Dutch law and applicable EU consumer protection regulations.

1. Your Right to Cancel

You may cancel your WeightFree subscription at any time. To cancel:

In-app: Go to your Account Settings and select "Cancel Subscription". Follow the on-screen steps to confirm cancellation.
By email: Send an email to support@weightfree.rolandb31.com with the subject line "Cancel Subscription" and your registered email address. We will confirm your cancellation by email within 2 business days.

Cancellation takes effect at the end of your current billing period. You will retain access to the service until that date. After cancellation, no further charges will be made.

2. Statutory Right of Withdrawal (Cooling-Off Period)

Under Dutch law implementing EU Directive 2011/83/EU on consumer rights, you normally have the right to withdraw from a distance contract within 14 calendar days of the date your subscription starts, without giving a reason, and receive a full refund.

Important — digital content exception: WeightFree provides digital content and services that begin immediately upon purchase. At checkout, we ask you to explicitly acknowledge that by requesting immediate access to the service, you agree that the 14-day right of withdrawal is waived from the moment the service is first made available to you, in accordance with Article 16(m) of the Consumer Rights Directive.

If you gave this acknowledgement and accessed the service, the statutory cooling-off right no longer applies.
If you did not receive this notice at checkout, or did not explicitly consent to immediate delivery, the full 14-day right of withdrawal applies and you are entitled to a full refund upon withdrawal within that period.

To exercise a withdrawal right where applicable, contact us at support@weightfree.rolandb31.com with a clear written statement. We will process eligible refunds within 14 calendar days using the original payment method.

3. Refund Eligibility

Outside the statutory cooling-off period, the following refund rules apply:

Monthly subscriptions: We do not offer pro-rata refunds for unused days in a current billing period following cancellation. Your access continues until the end of the period you have paid for.
Annual subscriptions: If you cancel an annual subscription and have used the service for 30 days or fewer, you may request a pro-rata refund for the unused remainder of the annual period. Please contact us within those 30 days. After 30 days of use on an annual plan, no refund will be issued for the remaining period.
Technical failures: If a technical failure on our part prevents you from accessing the service for a continuous period of more than 7 days, you may be entitled to a pro-rata credit or partial refund for the affected period. Please contact our support team to report the issue.
Duplicate charges: If you are charged more than once due to a billing error, we will refund the duplicate amount in full.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

You did not achieve the weight-loss or health goals you hoped for. Results depend on individual effort and circumstances and are not guaranteed.
You changed your mind after the cooling-off period (where it has been lawfully waived).
You forgot to cancel before an auto-renewal date, unless you contact us within 7 days of the renewal charge and have not used the service during the new billing period.
You have violated our Terms & Conditions and your account has been suspended or terminated.

5. Auto-Renewal Reminder

We will send you an email reminder at least 7 days before your annual subscription auto-renews, giving you time to decide whether to continue. Monthly subscriptions renew automatically without a reminder, but you may cancel at any time in your account settings.

6. How to Request a Refund

To request a refund, please email support@weightfree.rolandb31.com with:

Your full name and registered email address.
The reason for your refund request.
The date of the charge and the amount.

We aim to respond to all refund requests within 5 business days. Approved refunds are processed within 14 calendar days and returned via the original payment method. Please allow additional time for your bank or card provider to process the payment.

7. Disputes

If you are not satisfied with our response to a refund request, you have the right to contact the Dutch Authority for Consumers and Markets (ACM) or use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

8. Governing Law

This Refund & Cancellation Policy is governed by the laws of the Netherlands. Nothing in this policy affects your statutory rights as a consumer under Dutch or EU law.

9. Contact

For all cancellation and refund enquiries: support@weightfree.rolandb31.com

Disclaimer: This Refund & Cancellation Policy has been drafted to reflect applicable Dutch and EU consumer protection law requirements and is written for general informational purposes. It does not constitute professional legal advice. WeightFree recommends consulting a qualified legal professional to ensure this policy fully meets your specific business and legal requirements before relying on it.